Sitter agreement information

1. Role of Petbnb

1.1 Petbnb provides the platform where owners and sitters can find each other. Only the owner and the sitter are parties to the Sitter Agreement; the sitter is responsible for carrying out the booked care.

1.2 Petbnb currently accepts only private individuals offering pet-care services in a private capacity. Businesses and individuals acting in the course of a trade, business or profession, or on behalf of a business, are not eligible to offer services on the Platform.

1.3 By submitting a Sitter Listing or Offer, the sitter expressly declares that they act as a private individual and not as a professional or business provider. The sitter must provide accurate identification and status information, promptly notify Petbnb of any change and stop accepting new bookings if they no longer meet this requirement. Petbnb may request supporting information and refuse or restrict access where the declaration is inaccurate or the sitter is ineligible. The declaration does not override the sitter's actual legal status or obligations.

1.4 Each sitter must comply with the tax laws applicable in their country of residence and any country where they provide services, including declaring income and paying any taxes due. The sitter must provide accurate and current identification and tax information reasonably required for Petbnb's legal reporting obligations, including DAC7 where applicable. Acting as a private sitter does not exempt the sitter from tax obligations.

2. Reservation and Sitter Agreement

2.1 A Reservation only exists once payment through Petbnb has been completed and the booking has been confirmed. Acceptance of an Offer before payment is not a Reservation.

2.2 Where the sitter can select a cancellation policy, the sitter-selected policy is binding from confirmation of the Reservation. The Sitter Agreement only begins when the booked care actually starts.

2.3 For a recurring schedule, the owner and sitter agree a repeated pattern. Petbnb only generates concrete sessions within a paid billing cycle.

2.4 Either party may propose a change to the schedule. The other party must accept that proposal before the change takes effect, unless Petbnb indicates that a change can be processed administratively straight away.

3. Price and payment

3.1 The price and any fees are shown during booking. Payment is handled through the payment method or payment provider available on the platform.

3.2 A recurring schedule is paid by weekly or monthly billing cycle. If payment is not processed in time, the schedule may be placed on payment hold and future sessions may be blocked.

3.3 The owner must pay for the booking in advance through Petbnb. Funds are held by the payment service provider until their scheduled release. Petbnb sets the escrow date when creating the transaction and may subsequently adjust that date while the funds remain held, including to investigate a dispute under the Dispute Mediation section of the General Terms. A change to the escrow date does not reverse a completed payout. The time the money reaches the sitter's bank account also depends on the payment service provider and bank processing.

3.4 The owner and sitter are the parties to the Sitter Agreement and should first try to resolve a booking dispute together. If they cannot, either party may contact Petbnb Customer Support with the booking details and relevant information. Urgent concerns about animal welfare, safety or fraud should be reported immediately. Petbnb's assistance does not make it a party to the Sitter Agreement or the sitter's employer.

3.5 While funds remain held by the payment service provider and intervention is still possible, Petbnb may postpone their scheduled release while assessing a dispute and instruct the provider to release or refund all or part of those funds in accordance with the applicable booking terms and its assessment. A complaint does not automatically stop a payout or guarantee a refund.

3.6 After payout, either party may still request Petbnb's assistance. Petbnb hears both sides and assesses the circumstances. Where it considers a complaint justified, Petbnb contacts the sitter, helps the parties agree a refund and requests repayment from the sitter. Failure to cooperate with resolving a justified complaint may result in the sitter being blocked or removed from the Platform. Petbnb does not guarantee recovery of funds already paid to the sitter or reversal of a completed payout.

3.7 Petbnb's decision concerns the administration of funds still available through the Platform and access to the marketplace. It does not conclusively determine the parties' civil liability or affect their statutory rights, applicable card-dispute rights or access to a competent court or dispute resolution body.

4. Cancellation

4.1 Cancellation terms may differ by service, booking or sitter profile. The terms shown at confirmation of the Reservation apply to that Reservation.

4.2 An individual session in a recurring schedule may be skipped until 21:00 on the day before the session, where Petbnb makes this option available.

4.3 A recurring schedule may be put on immediate pause or pause at the end of the billing cycle. A paused schedule may later be resumed or, if it remains paused for a longer period, cancelled.

4.4 Petbnb may restrict or terminate access to the Platform following its assessment of complaints, including repeated complaints, or breaches of these Terms. Petbnb considers the circumstances and asks the sitter for their account of the situation. Urgent protective restrictions may be imposed while that assessment is ongoing. Where Petbnb disables and removes a sitter's profile following that assessment, it also cancels and refunds future bookings with that sitter through the Platform.

4.5 The sitter acknowledges that Visa, Mastercard, Worldline as acquirer, or Online Payment Platform (OPP) as Money Fund Distributor may require Petbnb to terminate the sitter's participation in the marketplace immediately if the sitter presents an unacceptable risk or fails to meet applicable contractual standards. Petbnb will comply with a requirement to terminate the sitter's participation immediately and may restrict the account, listing or payment access as necessary to implement it.

4.6 Petbnb provides reasons and information about any available review process as required by applicable law. Information may be withheld only where the law permits or requires this. Restriction or termination of marketplace access does not extinguish obligations arising from existing bookings, refunds or payment disputes and does not restrict mandatory consumer or worker protections.

5. Care, safety and booking protections

5.1 The owner and sitter are responsible for making clear arrangements about pet care, home access, emergency information and relevant insurance. The liability insurance and discretionary veterinary assistance described are available only for eligible bookings confirmed and paid through Petbnb and carried out in the Netherlands. Care arranged off-platform, unpaid through Petbnb or outside the Netherlands does not qualify for those described programmes. Consult the Terms and Conditions for the precise conditions, exclusions and limits.

6. Applicable terms

6.1 Any mandatory consumer or worker protections that apply in the user's country or in the place where the service is performed remain unaffected.

6.2 Always consult the applicable Terms and Conditions for the full legal terms.